SmallBizGenius Analysis
Carhartt, a well-known workwear brand, faces significant criticism in its Trustpilot reviews. Customers frequently report issues with product quality decline and poor customer service experiences, contrasting with the brand's long-standing reputation.
Category Breakdown
Scores based on analysis of 260 recent reviews
Product Quality
2.0/10Many reviewers express disappointment with the declining quality of Carhartt products. They report issues such as seams ripping, materials tearing easily, and a general decrease in durability compared to older Carhartt items. For example, multiple reviewers mention jeans and jackets falling apart within a few months of purchase.
40 reviews mention thisCustomer Service
1.5/10A significant number of reviewers complain about poor customer service experiences. Common issues include long wait times for refunds, unhelpful or unresponsive support staff, and difficulties in resolving warranty claims. Several reviewers mention having to chase refunds for weeks or even months.
35 reviews mention thisReturns & Refunds
1.0/10Many customers report significant delays and difficulties in receiving refunds for returned items. They describe long processing times, lack of communication, and the need to repeatedly contact customer service to resolve refund issues. Some reviewers also mention unexpected deductions from their refunds.
25 reviews mention thisShipping & Delivery
2.5/10Several reviewers report issues with shipping and delivery, including lost orders, delays, and lack of tracking information. Some customers mention having to contact customer service multiple times to inquire about the status of their orders, with little success.
15 reviews mention thisWebsite Experience
3.0/10Some reviewers express frustration with the Carhartt website, citing issues such as difficulties in placing orders, lack of product measurements, and a confusing gift card purchasing process. These issues contribute to a negative overall shopping experience.
10 reviews mention thisPros & Cons
What Customers Love
"I loved the thickness and how warm the sweatshirt keep you. Love Love Love the style and comfort."
"My husband has worn Carhartt for years. Our grandsons also are now wearing Carhartt t-shirts and call them their Daddad shirts."
"They shipped the camera back to us. I can’t even begin to explain how relieved and excited I was. In a world where customer service can sometimes fall short, this was next-level integrity and professionalism."
"Superior products, made to last! I am not someone who needs brand name stuff but in this instance it really makes the difference."
"Cracking gear Cracking service."
Common Complaints
"Waited almost 4 weeks for a refund and I only got it because I put in a dispute with PayPal."
"I bot 3 pairs carhartt carpenter jeans end of august 2025, and the first jeans broke within a month, the second jeans broke in two weeks, same way and same spot. Shitty quality, looks like they're..."
"Terrible Company to deal with - Avoid at all costs. Terrible, terrible customer service should anything go wrong. Delays..."
"Ordered items 2 months ago, after 1 month I had to reach out to ask about my order which they claimed was ‘lost’ and stated a new one."
"I ordered a t-shirt from this company, but the sizing was completely off — nothing like the sizes I’m used to."
Common Questions About Carhartt
Answers derived from customer review patterns
Is Carhartt legit and trustworthy?
Based on these 100 reviews, Carhartt's legitimacy as a retailer isn't in question, but its trustworthiness is severely challenged. While the company does fulfill orders, a significant number of customers report issues with product quality, shipping, and customer service. Many reviewers describe difficulties in obtaining refunds and resolving problems with their orders, leading to a negative overall perception of the brand's reliability. Small business owners should proceed with caution and consider these potential risks before making a purchase.
Based on 45 reviewsDoes Carhartt have good customer service?
The overwhelming consensus from these 100 reviews is that Carhartt's customer service is poor. Reviewers frequently complain about long wait times, unhelpful or unresponsive support staff, and difficulties in resolving issues such as returns and refunds. Many customers report having to chase refunds for weeks or even months, and some express frustration with the lack of communication from the company. This suggests that small businesses may encounter challenges when seeking assistance with their orders or resolving any problems that may arise.
Based on 35 reviewsIs Carhartt worth it for small business?
For small businesses, the value of Carhartt is questionable based on these reviews. While the brand has historically been known for durable workwear, recent feedback suggests a decline in product quality. The numerous complaints about customer service and refund issues could also pose challenges for small business owners who need reliable supplies and efficient support. Considering the potential risks, small businesses may want to explore alternative workwear brands with more consistent quality and better customer service reputations.
Based on 25 reviewsWhat is Carhartt's return policy like?
Carhartt's return policy is a frequent point of contention in these 100 reviews. While the company accepts returns, many customers report significant delays in receiving their refunds. The stated policy allows for up to 21 working days for refund processing, but some reviewers claim it can take even longer. Additionally, some customers mention unexpected deductions from their refunds, further complicating the return process. This suggests that small businesses should be prepared for potential delays and complications when returning items to Carhartt.
Based on 20 reviewsWhy has Carhartt's quality declined?
Several reviewers who have been long-time Carhartt customers suggest that the brand has prioritized profits over quality in recent years. They claim that the materials used in Carhartt products are now thinner and less durable than in the past, leading to items falling apart more quickly. Some reviewers also speculate that Carhartt may be outsourcing production to cut costs, resulting in lower quality control. While these are just speculations, they reflect a common sentiment among dissatisfied customers.
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